![]() ![]() Then follow the steps at Add a New Device to Two-Step Login to add and verify your new phone.Remove your old phone from Two-Step Login.In the panel for your old phone, click Edit.Authenticate with Two-Step Login using one of your alternative methods.Select Manage Devices (located below the list of your currently enrolled devices).On your new smartphone, download and install Duo Mobile from your phone's app store.To enroll your new phone and delete the old phone If you have not enrolled an alternate device, contact the IT Service Desk to request an emergency bypass code. You can use an alternative Two-Step Login device, such as a landline phone or USB security key, to authenticate while logging in to the device management site. ![]() In this case, you will need to delete the old device from your account and then enroll the new phone. If you remove your Google Account: Youll be signed out of Duo on all devices, except the one verified with your phone number. If you have a new smartphone AND a new phone number If you dont already have an account on your device, tap Add account.
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